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Inspect transcripts, answer quality, source trails, handoff summaries, and unresolved requests.

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Visitor from Shopify store

voice · Returns policy · May 17, 12:12 AM

resolved

The agent explained the 30-day return policy and linked the source.

Confidence 91%

Lead: maya@studio.example

chat · Book onboarding call · May 17, 12:18 AM

lead

Qualified agency lead and prepared a booking handoff.

Confidence 87%

Customer #A-441

chat · Refund request · May 17, 12:27 AM

approval required

Refund request requires a human approval gate.

Confidence 78%