AI chat agent
Source-backed website chat your visitors can trust.
lunao turns your website content into a private test chat agent. Review the sources, ask real visitor questions, and publish only when the answers are ready.
Source-backed does not mean guaranteed perfect. It means answers use approved context and safer fallback behavior.
What buyers can verify
Sources, limits, and next steps stay visible.
Answer, qualify, and hand off from one website chat.
The chat agent is designed for product questions, service questions, pricing questions, policy explanations, and lead capture.
Good chat starts with the sources you approve.
Generic chatbots can sound confident without context. lunao is designed around source review, source cards, and clear handoff when support is weak.
The agent should know when to stop.
Refunds, cancellations, bookings, private account questions, and unsupported answers should not be treated like routine FAQs.
What the chat agent does
Answer, qualify, and hand off from one website chat.
The chat agent is designed for product questions, service questions, pricing questions, policy explanations, and lead capture.
When a request is risky or unsupported, lunao can ask a follow-up or route the conversation to your team instead of guessing.
Answer FAQs
Use scanned pages, policy content, product pages, and approved knowledge.
Capture intent
Collect the visitor's need, timeline, email, and preferred next step.
Show source context
Keep source support visible for important answers.
Escalate safely
Route sensitive or low-confidence conversations to a human.
Source-backed by default
Good chat starts with the sources you approve.
Generic chatbots can sound confident without context. lunao is designed around source review, source cards, and clear handoff when support is weak.
Scan
Find useful public pages, product content, policies, and FAQs.
Review
Approve strong sources and remove weak or outdated content.
Test
Ask real questions and inspect source/confidence behavior.
Publish
Install the widget when the agent is ready for visitors.
When chat should hand off
The agent should know when to stop.
Refunds, cancellations, bookings, private account questions, and unsupported answers should not be treated like routine FAQs.
Low confidence
No approved source supports the answer.
Sensitive request
The visitor asks for a refund, cancellation, account change, or regulated advice.
High-intent lead
The visitor wants pricing, custom help, or sales contact.
Human request
The visitor asks to speak with a person.
FAQ
Common questions.
Can I test before publishing?
Yes. Start with a private agent built from your site and test it before adding the widget.
Does the chat agent answer from sources?
It is designed to use scanned and approved sources, with handoff when support is weak.
Can it handle private account questions?
Not by default. Private account data requires connected integrations and permissions.
Can visitors ask for a person?
Yes. Human handoff should be available when configured.
Build a chat agent from your own site.
Scan your website, review what lunao finds, and test the questions visitors actually ask.