lunao

Shopify AI support agent

A Shopify AI support agent you can test from your store URL.

lunao can scan public Shopify storefront content when available, build a private test agent, and answer product or policy questions from approved sources before you publish.

Public storefront discovery is not authenticated Shopify access. Order lookup, refunds, returns, and private customer data require future or custom integration work.

What buyers can verify

Sources, limits, and next steps stay visible.

Claim-safe

Start with the product and policy data shoppers can already see.

lunao looks for public products, collections, product pages, policies, FAQs, and metadata when a Shopify store exposes them.

No authenticated order or refund workflows yet.

Clear public copy with current and planned boundaries.

Test the store agent before adding the widget.

Clear public copy with current and planned boundaries.

Public storefront scan

Start with the product and policy data shoppers can already see.

lunao looks for public products, collections, product pages, policies, FAQs, and metadata when a Shopify store exposes them.

Product Q&A

Answer questions about products found through public catalog signals.

Policy answers

Explain delivery, returns, contact, and FAQ pages when approved.

Product cards

Show product links and thumbnails when metadata is available.

Catalog scan docs

See what public catalog discovery can and cannot find.

Read docs

What is not included by default

No authenticated order or refund workflows yet.

No order lookup

The public agent should not claim it can view private order status.

No refund execution

It can explain policy and route a request, not issue refunds by default.

No customer account access

Private customer details require explicit integration and permissions.

Human handoff

Sensitive requests should route to your team with context.

See handoff

Setup path

Test the store agent before adding the widget.

1

Scan store

Enter the storefront URL and let lunao discover public product and policy content.

2

Review sources

Approve strong product, policy, and FAQ sources.

3

Ask shopper questions

Test delivery, returns, product fit, recommendations, and handoff.

4

Publish carefully

Install the widget only after boundaries are clear.

FAQ

Common questions.

Is this a full Shopify app?

No. This page describes public storefront discovery and website-agent behavior, not a full authenticated Shopify app.

Can it recommend Shopify products?

Yes, when those products are found in public catalog data or approved sources.

Can it check order status?

Not by default. Order lookup requires authenticated store integration.

What if my theme hides product data?

Some custom or blocked storefronts may need manual source setup or a future authenticated integration.

Build with clear boundaries

Scan your Shopify storefront first.

See what public product and policy content lunao can use before making claims to shoppers.