Source-backed answers
Answers backed by the sources you approve.
lunao helps your website agent answer from scanned and approved content, and hand off when the source support is missing, weak, or too risky.
Source-backed does not mean guaranteed perfect. It means the agent has visible source support and safer fallback behavior.
What buyers can verify
Sources, limits, and next steps stay visible.
Confidence without a source is not enough.
AI can sound fluent even when it is missing context. For customer-facing support and sales, that is not acceptable.
Scan. Approve. Answer. Escalate.
Clear public copy with current and planned boundaries.
Missed answers are useful signals.
Clear public copy with current and planned boundaries.
Why sources matter
Confidence without a source is not enough.
AI can sound fluent even when it is missing context. For customer-facing support and sales, that is not acceptable.
Lunao is built around source control: what the agent can use, what it should ignore, and what happens when the answer is unsupported.
Less guessing
Use approved website sources before answering.
More control
Review and remove sources during setup.
Better handoff
Route unsupported questions to a human with context.
Useful gaps
See what your website does not explain clearly enough.
How it works
Scan. Approve. Answer. Escalate.
Scan
Find public website pages, product content, policies, and FAQs.
Approve
Review what the agent can use and remove weak sources.
Answer
Use approved context for visitor questions.
Hand off
Route weak or sensitive answers to a human.
Source gaps
Missed answers are useful signals.
Missing policy
No approved policy supports the answer.
Conflicting sources
Two pages appear to say different things.
Private data request
The visitor asks for order, account, billing, or personal information.
Sensitive request
The visitor asks for a refund, cancellation, or regulated outcome.
Source review docs
See how to inspect, approve, and remove knowledge sources before publishing.
Read source docsFAQ
Common questions.
Does source-backed mean always correct?
No. It means the agent is designed to use approved sources and show source context.
Can I remove sources?
Yes. Source review should let you remove weak, outdated, or irrelevant content.
Can product pages be sources?
Yes, when product information is discoverable through public pages or approved catalog data.
What happens when no source matches?
The agent can ask a follow-up, say it lacks enough information, or hand off.
Start by seeing what your website already explains.
Scan your site, review the sources, and test the questions your visitors ask most often.