SaaS support AI agent
AI support for SaaS questions visitors ask before and after signup.
lunao helps SaaS teams answer product, pricing, onboarding, docs, and support questions from approved public pages and help content, with handoff when the question needs account access or human review.
No private account actions should be claimed unless authenticated integrations are built and configured.
What buyers can verify
Sources, limits, and next steps stay visible.
SaaS visitors ask product questions before they become tickets.
Pricing, feature fit, onboarding steps, API limits, integrations, security, and troubleshooting all shape whether a visitor signs up or asks support.
Keep account actions out of the public website agent.
A public website agent should not claim it can view invoices, change subscriptions, reset private data, or access a user's account unless those integrations and permissions exist.
Start with website and help-center content.
Clear public copy with current and planned boundaries.
Support and sales overlap
SaaS visitors ask product questions before they become tickets.
Pricing, feature fit, onboarding steps, API limits, integrations, security, and troubleshooting all shape whether a visitor signs up or asks support.
lunao can turn those approved pages into a testable website agent before publishing.
Product answers
Answer feature, use-case, and docs questions from approved pages.
Pricing guidance
Explain published plan differences and route custom pricing questions to sales.
Onboarding help
Guide visitors through public setup steps and hand off account-specific issues.
No private account access
Keep account actions out of the public website agent.
A public website agent should not claim it can view invoices, change subscriptions, reset private data, or access a user's account unless those integrations and permissions exist.
Available now
Public docs, pricing, onboarding, support FAQs, and human handoff.
Requires integration
Account lookups, billing changes, private workspace data, and authenticated support actions.
Good fallback
Collect the issue, summarize context, and route to the team.
Setup
Start with website and help-center content.
Scan
Scan public marketing, docs, pricing, security, and help pages.
Review
Remove outdated docs and approve the strongest sources.
Test
Ask product, pricing, onboarding, and escalation questions.
Publish
Install the widget once the answer and handoff behavior is clear.
FAQ
Common questions.
Can lunao answer SaaS pricing questions?
Yes, when pricing pages or approved sources support the answer.
Can it access customer accounts?
Not by default. Private account actions need authenticated integrations and permission controls.
Can it help with onboarding?
Yes, for public setup steps and docs. Account-specific setup should hand off.
Can it replace a helpdesk?
No. It is a website agent with handoff foundations, not a full helpdesk replacement.
Test SaaS support answers before launch.
Scan your public docs and website, test key objections, and make account-specific boundaries explicit.