Data categories
lunao can handle public website content, product catalog metadata, visitor conversation data, voice session data when configured, handoff details, and billing metadata through providers.
Public claims to keep careful
Use practical, evidence-based privacy language. Do not claim SOC 2, HIPAA, guaranteed accuracy, universal compliance, or legal readiness unless those controls and reviews exist.
- Use privacy-oriented defaults
- Disclose AI clearly
- Keep provider keys server-side
- Review legal templates with counsel
Visitor transparency
Visitors should know they are interacting with AI, what the agent can help with, and how to reach a person for sensitive requests.
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