AI support agent
Answer routine support questions without losing control of risky cases.
lunao helps support teams answer from approved sources, show source context, and hand off sensitive or unresolved conversations.
What buyers can verify
Sources, limits, and next steps stay visible.
Start with the questions your site should already answer.
Support visitors usually ask about policies, delivery, returns, setup, pricing, product fit, contact, and next steps. Lunao is designed to answer those from approved content.
Scan, test, improve.
Clear public copy with current and planned boundaries.
Do not turn support automation into blind action.
Clear public copy with current and planned boundaries.
Support questions
Start with the questions your site should already answer.
Support visitors usually ask about policies, delivery, returns, setup, pricing, product fit, contact, and next steps. Lunao is designed to answer those from approved content.
FAQs
Answer common questions from reviewed website content.
Policies
Explain returns, delivery, privacy, and support policies.
Products
Use scanned product catalog data when available.
Handoff
Route sensitive or unsupported conversations to your team.
The support loop
Scan, test, improve.
Find sources
Scan public support and policy pages.
Test answers
Ask real support questions before publishing.
Catch gaps
See where the website lacks a strong answer.
Improve content
Add better source material and retest.
Boundaries
Do not turn support automation into blind action.
Refund requests
Explain policy and route details for review.
Cancellations
Collect context rather than executing automatically.
Private data
Requires connected systems and permissions.
Legal or regulated advice
Use human review and careful fallback.
FAQ
Common questions.
Can lunao answer returns questions?
Yes, when a return policy is found and approved. Return requests should be routed for review.
Can it reduce repetitive support?
It can help with repetitive website questions, but it should not replace human escalation.
Does it use my helpdesk?
Helpdesk sync is planned/custom unless explicitly integrated.
What happens when no source matches?
The agent can ask a follow-up, say it lacks enough information, or hand off.
Test your support agent before visitors use it.
Scan your site, inspect the sources, and ask the questions your team handles every day.