The decision model
Before responding, the agent should consider source support, confidence, risk, and whether a connected workflow exists.
- Answer routine questions from approved sources
- Ask a clarifying question when context is missing
- Hand off sensitive or unsupported requests
- Draft next steps for review when appropriate
Actions that need review
Money, orders, bookings, accounts, and regulated advice should not be automated blindly. They require explicit integrations, permissions, and review controls.
- Refunds
- Discounts
- Cancellations
- Order edits
- Bookings or rescheduling
- Private account updates
Current wording
Public copy should say lunao is designed around approval-oriented workflows and human handoff. Do not claim fully autonomous action execution unless a workflow is built and configured.