How voice works
Browser voice lets visitors speak with the website agent without moving to phone support. When configured, the browser asks for microphone permission and starts a realtime voice session.
- Microphone permission is required
- Browser support varies
- Realtime voice configuration is required
- Visitors should be able to switch back to chat
Keep the same boundaries
Voice should use the same source-backed answers, handoff behavior, and risk boundaries as chat. Sensitive actions should not execute blindly from voice.
- No automatic refunds
- No confirmed bookings without a connected calendar workflow
- No private account access unless integrated
- Human handoff remains available
When voice is unavailable
If browser voice is unavailable, the visitor should continue in chat. The customer experience should still be useful without microphone access.
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